As an experienced HomeExchanger, you know how exciting it is when you get a response to an Exchange Enquiry. Even if that response is a simple “Sorry, not at this time,” it is nice to know that someone has taken a moment to give your request serious consideration. But what does that magic Response Rate number really mean?
Your Response Rate can be found within your profile under your Profile Photo on the right (see below):-
Your Response Rate is visible to the whole community. Not only does it show under your Profile Photo, but it also appears within all Search Results. Expert Tip: Listings with a high Response Rate are given preferred placement within Search Results.
If your Response Rate is low, when you next log-in, you’ll see a notice letting you know your Rate has dropped. Don’t worry, it isn’t hard to bounce back. Take a few moments and click through your Inbox. Let those potential Exchanges know if you are or are not able to meet their request. Please note, due to the formula used to calculate your Response Rate, it could take a few days to notice an increase.
One of the main benefits of having a high Response Rate is it will increase your chances of appearing in Members’ that search using the ‘Show only Members with high Response Rate’ filter. When you click the box, only members with a positive Response Rate will be displayed.
To calculate your Response Rate, we take into account every enquiry received in the past 6 months offset by 7 days. For example, on May 1st, your Response Rate would be calculated based on the enquiries received between October 23 and April 23. This way Members have 7 days to respond to an enquiry before it impacts their Response Rate. For Members who improved their response rate in the past 7 days, that period will be taken into account.
For New Members, the Response rate will display the word “Newbie” until they receive their first enquiry.
There can be any number of reasons why some people don’t respond. Some could include:
To assist members who get a lot of enquiries, it is now much easier to respond using standard responses. You can select ‘Interested’ and make the necessary arrangements OR ‘Sorry, not at this time’ and then you can decide whether you want to add a personal message.
Are you ready to take the Challenge and increase your Response Rate?
ON YOUR MARKS: Go to HomeExchange.com
GET SET: Open your Inbox
GO: Start reviewing all of your pending messages and respond!
Your Response Rate may take up a few days to adjust but it’ll feel like you’ve just gone through a stack of mail or decluttered your home!
If you wish to learn more about Response Rates and how they work, please visit our Help Section or reach out to any of our Happiness Support Team.